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Unpaid Balance (UB) Hold FAQs
An Unpaid Balance (UB) Hold is placed on your account when you owe more than $100 in fees. Learn how to check your balance, understand your options, and get back on track.
- Log in to myGateway (opens in a new window).
- Click Tools in the top menu, then select Student Tools → Student Services.
myGateway Tools menu — click Student Tools, then select Student Services - On the Student Services page, select Account Summary by Term to view your balance, or Student Information and Holds to see your hold details.
Student Services page — both links are available from the same page
Frequently Asked Questions
What is a UB hold and what does it do?
An Unpaid Balance (UB) Hold is placed on your myGateway account when you owe more than $100 in fees. The hold prevents you from adding or dropping classes and restricts registration for future terms until the balance is resolved.
If you owe less than $100, no hold is placed and you may continue to add and drop classes as usual.
Will I be dropped if I have a UB Hold?
No. A UB Hold will not drop you from your current classes. However, you will be unable to add or drop classes, and you will be restricted from registering for upcoming terms (such as summer or fall) until your balance is paid.
How do I find out details about my unpaid balance?
You will receive an email notification if you owe a balance. You can also check at any time by following the steps above — select Account Summary by Term from the Student Services page.
How long does it take for my hold to be removed?
After your balance is paid in full (or reduced below $100), it may take up to 24 hours for the hold to be removed from your account.
What can I do if I need to drop a class immediately?
If you have a UB Hold and need to drop a class right away, please contact Admissions & Records for assistance.
Is there a payment plan available?
Yes. Fullerton College offers payment plans for fees not covered by Financial Aid or other sources, managed through Nelnet.
Visit the Payment Plans page for details and enrollment options.
I can't afford to pay my balance. Is there financial support?
Many students are eligible for state and federal aid and have not yet applied. Financial Aid funds can be used to cover unpaid balances.
Visit the Financial Aid website to learn more and apply.
Can I make a partial payment?
Yes, you may make incremental payments in myGateway. However, partial payments will not remove your hold until your remaining balance falls below $100.
For assistance, contact the Bursar's Office or Admissions & Records.
What if my fees should be covered by a program (Promise, Disney Aspire, employer)?
If you believe a hold was applied in error because your fees should be covered, contact Admissions & Records before paying.
Disney Aspire Students: Do NOT pay for classes if you completed all Disney Aspire requirements. Contact your coach at Coaching@GuildEducation.com if unsure.
Promise Students: Enrollment and health fees are covered by the Promise Waiver if you qualify, but optional fees are your responsibility. Email a Promise Coach at promise@fullcoll.edu with eligibility questions.