Unpaid Balance (UB) Hold FAQs
What is a UB hold and what does it do?
An Unpaid Balance Hold, aka UB Hold, is placed on a student’s myGateway account if they owe more than $100 in fees. The UB Hold prevents students from dropping or adding a class. For students who owe less than $100, the district will not place a hold, and the student may move forward with adding and dropping classes as usual.
Will I be dropped if I have a UB Hold?
No. Students will not be dropped from spring 2023 classes, but they will be prevented from adding or dropping classes. They will also be prevented from registering for future classes. For example, they will be prevented from attending in the summer or fall terms until their balance is paid.
What can I do if I need to drop a class immediately?
Students may contact Admissions & Records for assistance.
How do I find out details about my unpaid balance?
Students will be notified by email if they have a hold. They will also see that they have a hold due to an unpaid balance in myGateway. First click on “Registration Tools.” From there students can view their hold under “Check for Holds” and view the amount they owe under “Pay Account Balance.”
How long does it take for my hold to be removed?
After a balance is paid, it could take 24 hours for a hold to be removed.
Can I make a partial payment?
A student may make payments incrementally in myGateway, but partial payments do not remove holds until the balance falls below $100. Students may contact the Fullerton College Bursar’s Office or Admissions & Records for assistance.
Is there a payment plan available?
The North Orange County Community College District is currently interviewing potential vendors that could provide this service. A payment plan is currently not available.
I cannot afford to pay my unpaid balance. Is there any financial support?
Many students receive financial aid and may utilize these funds to cover their unpaid balances.
Many students are eligible for state and federal aid and have not yet applied. Fullerton College Financial Aid staff are available to help students understand what aid is available. Please visit the Financial Aid website to learn more.
What should I do if I believe my fees should had been covered by a program, such as the Promise Program or by my employer?
Students who believe a UB Hold was mistakenly applied to their account may contact Admissions & Records for assistance.
*Disney Aspire Students – DO NOT PAY FOR CLASSES if you completed all of your Disney Aspire requirements. If you are unsure about your eligibility, please contact your Disney Aspire coach at Coaching@GuildEducation.com.
*PROMISE STUDENTS –If you qualify, your enrollment and health fees will be paid by the Promise Waiver, but you will be responsible for paying any optional fees. If you are unsure about your Promise eligibility, or have questions regarding Promise requirements (financial aid packet, signed Promise agreement, maintained at least a 2.0 GPA/67% progress after your first year, etc.) please contact a Promise Coach via email: firstname.lastname@example.org.