Help! My myGateway PIN has been disabled!
Don't worry, it happens, so we at Admissions & Records want to safely and legally help you get access to your student account
as soon as possible.
As a Fullerton College student, you have multiple ways of resetting your PIN code.
NOTE: myGateway PIN codes cannot be reset by e-mail.
HOW TO RESET YOUR PIN CODE ONLINE
You may reset your PIN code online through the myGateway system. However, you will need access to the e-mail address you
have on file with Fullerton College.
ATTENTION AOL USERS
myGateway cannot e-mail a PIN Reset key to an "@aol.com" e-mail address because AOL's spam
prevention filter perceives it to be junkmail or spam.
Therefore, if your account has been disabled, and you have an AOL.COM e-mail address on file,
contact the Admissions and Records Office by Telephone, or visit the Admissions counter
Steps to Reset your PIN code through myGateway
After you have been locked out of myGateway, you will be prompted to reset your PIN code.
"Your PIN has been disabled due to too many (3) incorrect login attempts. This has
been done for your secure access."
Make sure you click the hyperlink : "Click here to access the Pin Reset page. "
You will then be prompted for more information...
" Last 4 digits of your SSN: (or last 4 digits of your ID)"
" Email address:"
Fill in the fields for the last 4 digits of your SSN (last 4 of your ID is also acceptable),
and enter an email address you have registered with our system.
NOTE: If your e-mail address has changed since the last time you logged into myGateway,
or you have a different e-mail address on file, call the Admissions helpline to have
your PIN code reset.
Click [SUBMIT] and wait for the e-mail which will contain your PIN reset key and further instructions.
Make sure that emails from noreply@nocccd.edu are not blocked by your email or spam filtering system.
You will receive an e-mail with further instructions and a Reset Key. The e-mail will be titled
"myGateway PIN Reset Key for <Your Name>"
If you do not receive this e-mail within one hour, check your Spam Filter software or "Bulk Mail" folder.
Often times this e-mail will be flagged mistakenly as Spam and filtered from your Inbox. If you still do not
receive an e-mail, call the Admissions Helpline (see below).
HOW TO RESET PIN CODE BY TELEPHONE
You may call the Admissions & Records Office at 714/992-7568 during normal business hours.
The college representative will request the following information from you..
- Your Full Name
- Your Date of Birth
- Your Home Address
- SSN#
- E-Mail Address
NOTE: If you requested that we hold your information confidential (FERPA), we cannot perform this request
over the telephone; Therefore, you will need to bring Photo Identification to the Admissions and Records
counter during normal business hours to have your PIN code reset.
You may visit the Admissions & Records Office during normal business hours to have your PIN code reset.
You will need
to bring proper photo identification with you, as well as your Student ID# or Social Security #.